Our Terms & Conditions
Welcome to Kanan Al Diyafa. By using our website and services, you agree to the following terms and conditions. Please read them carefully before making a booking.
We provide hospitality and travel services for Hajj and Umrah pilgrims, including hotel bookings, visa issuance, and transportation. All services are subject to availability.
All bookings must be confirmed with accurate personal details.
Payments should be completed as per the instructions provided.
Prices may vary depending on hotel, season, or availability.
Any outstanding balance must be cleared before travel.
Cancellation requests must be submitted in writing.
Refunds depend on the policies of hotels, airlines, or visa authorities.
Administrative fees may apply.
Customers are responsible for providing valid passports, visas, and required health certificates.
Kanan Al Diyafa is not liable for delays or rejections caused by incomplete or incorrect documents.
While we take all steps to ensure a smooth journey, Kanan Al Diyafa shall not be held liable for:
Delays, cancellations, or changes by airlines, hotels, or authorities.
Loss of personal belongings or unforeseen circumstances beyond our control.
These terms and conditions are governed by the laws of the Kingdom of Saudi Arabia. Any disputes will be subject to the jurisdiction of the local courts.
By booking with Kanan Al Diyafa, you confirm that you have read, understood, and agreed to these terms.
For any inquiries, please contact our support team at [info@kananaldiyafa.com].
